Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR OUR PLATFORM OR SERVICES

We provide a suite of online tools and resources that allows you to set up an online store to sell your goods. Via our platform, you can manage your shop’s design, layout, inventory, customers, process orders and manage other services relating to your online business.

The following are the terms and conditions for use of the Services, along with any amendments to them and any operating rules or policies that we may publish from time to time. 

We are Stor Commerce. In these terms, we, usand our, you and your refers to the Merchant who subscribes to our Services.

You agree that you have read, understood, and have the capacity and authority to accept, agree to, and be bound by these terms.

  1. Interpretation
    1. The definitions and rules of interpretation in this clause apply in this agreement.
  • Acceptable Use Policy: the policy applying to your use of our website, the Platform and the Services (as amended from time to time): [INSERT URL]
  • Additional Features : any improvement, enhancement or modifications to the Platform, the Services, or the functionality or features offered by them, whether following requests, suggestions or feedback from you or made by us. 
  • agreement : the contract between you and us for the supply of Services in accordance with:
  • these terms;
  • your registration on the Platform; and
  • any operating rules or policies that we may publish from time to time.
    1. Applicable Data Protection Laws : means:
      1. To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data.
  • To the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which you or we are subject, which relates to the protection of personal data.
  • In relation to you and your obligations under this agreement, the personal data or privacy laws of the jurisdiction in which you are resident or to which you are otherwise subject (where this is neither the United Kingdom nor the European Union).
  • Assigned Intellectual Property Rights : has the meaning set out in clause 12.3.
  • Authorised Users : those employees, agents and independent contractors of yours who are authorised by you to use the Services and the Documentation, as further described in clause 2.11.
  • Business Day : a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
  • Confidential Information : information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in 13.5 or 13.6.
  • Content Standards :the standards set out in the relevant section of the Acceptable Use Policy.
  • Deliverables : in relation to the “Custom” Price Plan, any output of the Services to be provided by us to you as specified in the Order Confirmation.
  • Documentation : the documents and/or webpages made available to you by us on the Platform which sets out a description of the Services and the user instructions and support information for the Services.
  • Effective Date : the date on which you subscribe to the Services.
  • EU GDPR : the General Data Protection Regulation ((EU) 2016/679).
    1. Heightened Cybersecurity Requirements : any laws, regulations, codes, guidance (from regulatory and advisory bodies, whether mandatory or not), international and national standards, industry schemes and sanctions, which are applicable to either you or an Authorised User (but not us) relating to security of network and information systems and security breach and incident reporting requirements, which may include the cybersecurity Directive ((EU) 2016/1148), Commission Implementing Regulation ((EU) 2018/151), the Network and Information systems Regulations 2018 (SI 506/2018), all as amended or updated from time to time.
    2. Inappropriate Content : any Merchant Branding, Merchant Content, or Merchant Data that does not comply with the Content Standards or the restrictions set out in clause 2.12. 
  • Initial Subscription Term : where you choose an annual plan, the period of 12-months, beginning on the Effective Date.
  • Intellectual Property Rights : patents, utility models, rights to inventions, copyright and neighbouring and related rights, all other rights in the nature of copyright, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
  • Merchant: the company, person or firm (or other legal entity) who purchases Services from us.
  • Merchant Branding : your branding elements that are added by you to the Shop, including (but not limited to) your name, trading name, trade name(s), trade marks and service marks.
  • Merchant Content :any text, graphics, images, audio, video, data compilations or other information or materials (regardless of media or format) provided by you for use by us in relation to the Services or uploaded by you to the Shop, including (without limitation) in relation to the products or services offered by you for sale via the Services.
  • Merchant Data : the data inputted by you, Authorised Users, your customers, or us on your behalf for the purpose of using the Services or in connection with your use of the Services. 
  • Merchant Personal Data : any personal data which we process in connection with this agreement, in the capacity of a processor on your behalf, as referred to in Schedule 1.
  • Normal Business Hours : 9.00 am to 7.00 pm local UK time, each Business Day.
  • Notice Period : one month, such notice to expire on an anniversary of the Effective Date.
  • Order Confirmation : in relation to the “Custom” Price Plan, the confirmation (agreed between you and us) specifying the Deliverables, the Subscription Fees, Other Fees and the SLA.
  • Other Fees : the rates charged for payment card transactions and other charges specified in the Price Plan (or, where you chose the “Custom” Price Plan, as specified in the Order Confirmation).
  • Other Terms : the Privacy Policy, Acceptable Use Policy and Website Terms and Conditions.
  • Our Applicable Laws : means:
      1. The laws of England.
      2. To the extent the UK GDPR applies, the laws of the United Kingdom or of a part of the United Kingdom.
      3. To the extent EU GDPR applies, the laws of the European Union or any member state of the European Union.
  • Payment Terms : Payment of the Subscription Fees and Other Fees must be made in advance by credit or debit card or by PayPal:
      1. where you chose an annual plan, payment of the full amount is due on the Effective Date and each anniversary thereafter;
      2. where you chose a monthly plan, payment of the monthly payment is due on the Effective Date and monthly thereafter.
  • Price Plan : the price plan purchased by you pursuant to 10.1 which entitles you and Authorised Users to access and use the Services and the Documentation in accordance with this agreement.
  • Privacy Policy : the privacy policy applying to your use of our website, Platform and the Services (as amended from time to time): [INSERT URL]
  • Purpose : the purposes for which the Merchant Personal Data is processed, as set out in Schedule 1.
  • Services : the subscription services provided by us to you under this agreement via the Platform and the Shop (as branded by application of the Merchant Branding), as more particularly described in the Documentation, comprising a collection of tools and resources to operate and manage an online store, process orders and sell products online. In addition, the Services may include migration services relating to your use of the tools and resources provided by the Platform.
  • Shop : the e-commerce store provided by us to you via the Platform and accessible via your pre-existing domain name or a domain name provided to you by us as part of the Services.
  • SLA : in relation to the “Custom” Price Plan, the service level agreement included or referred to in the Order Confirmation.
  • Software : the online software applications provided by us as part of the Services.
  • Stor : Core Cloud Group Ltd registered in England and Wales with company number 12789314 whose registered office is at International House, 64 Nile Street, London N1 7SR.
  • Stor Personal Data : any personal data which we process in connection with this agreement, in the capacity of a controller.
  • Subscription Fees : the subscription fees payable by you to use for the Price Plan, as specified on the Platform and during the subscription process (or, where you chose the “Custom” Price Plan, as specified in the Order Confirmation).
  • Subscription Term : the term of this agreement.
  • UK GDPR: has the meaning given to it in the Data Protection Act 2018.
  • Virus : any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
    1. Vulnerability : a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be construed accordingly. 
    2. Website Terms and Conditions : the website terms and conditions applying to your use of our website, the Platform and the Services (as amended from time to time): [INSERT URL]
  • Your Applicable Laws : means:
    1. The laws of England and the laws of the United States, European Union or member state of the European Union that may apply to you based on where you are domiciled or perform your operations.
    2. To the extent the UK GDPR applies, the laws of the United Kingdom or of a part of the United Kingdom.
    3. To the extent EU GDPR applies, the laws of the European Union or any member state of the European Union.
  1. Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.
  2. A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality).
  3. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
  4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
  5. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders. 
  6. A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement.
  7. A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this agreement under that statute or statutory provision.
  8. A reference to writing or written includes e-mail.
  9. References to clauses are to the clauses of this agreement.

Registration, Price Plan and use of the Services

  1. When registering for the Services, you (and each Authorised User) must be at least 18 years old and have attained the age of majority in the jurisdiction where you (and they) reside and from which you (and they) use the Services.
  2. By registering for the Services and purchasing a Price Plan, you confirm acceptance of this agreement and the Other Terms, which also apply to your use of the Services.
  3. You agree to:
    1. provide true, complete, accurate and up-to-date information, as requested during the registration process;
    2. update your registration information, as required, to ensure that it is kept up-to-date (either via your account or by contacting our support team by email to help@stor.co or via live chat);
    3. keep your (and procure that your Authorised Users keep their) login details confidential and to contact us immediately if you know or suspect the secrecy of your (or your Authorised Users’) login details to have been compromised (and until such time as you do so, you shall be responsible for all use of your account).
  4. We reserve the right (in our sole discretion) to refuse any registration and shall not be required to provide an explanation for doing so.
  5. Subject to you purchasing a Price Plan and paying the Subscription Fees and Other Fees in accordance with 10.1, the restrictions set out in this clause 2, the other terms and conditions of this agreement, and the Other Terms, we hereby grant you a limited, revocable, non-exclusive, non-transferable right, without the right to grant sublicences, to use the Services and the Documentation (and, where you choose the “Custom” Price Plan, the Deliverables) in, and in relation to, your business, during the Subscription Term.
  6. You may use our trade name, trade marks, and service marks in relation to the Services ( Stor Marks ) in your advertising and promotional materials ( Promotional Materials ) in conjunction with your use of the Services, provided that you first submit a copy of such Promotional Materials to us for review and obtain our prior written consent.
  7. Our prior consent to your use of the Stor Marks is not required where your use of the Stor Marks is limited to their inclusion in:
    1. a list of services via which your products or services are available; or
    2. such of your policies or terms as are required by Your Applicable Laws.
  8. You acknowledge that your use of the Services is subject to the revenue limit applicable to your chosen Price Plan and that we shall have the right to suspend your use of the Services in the event of such limit being reached (provided always that you shall remain liable to pay the Subscription Fees and Other Fees throughout any such period of suspension).
  9. You shall not bid on or purchase search engine or other “pay-per-click” keywords that use the Stor Marks or “Stor” or any similar name, mark or other identifier used by us, or any misspellings or altered versions thereof.
  10. Where you chose the “Custom” Pricing Plan:
    1. we will supply or perform the Deliverables in accordance with the Order Confirmation in all material respects, provided that we shall the right to amend them if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Deliverables;
    2. we will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and time for performance by us shall not be of the essence of this agreement;
    3. you shall notify us of any failure of a Deliverable to confirm to the Order Specification within seven days of receipt of such Deliverable (and, in the absence of such notification, the Deliverable shall be deemed to have been accepted by you; and
    4. if you notify us of the non-conformity of a Deliverable in accordance with sub-clause (c) above, our sole obligation (and your sole remedy) shall be for us to re-perform the Deliverable in accordance with the Order Confirmation. You acknowledge and agree that any change in your requirement for the Deliverable shall not constitute a non-conformity and that re-performing a Deliverable in respect of such a change shall be subject to an additional charge.
  11. In relation to the Authorised Users, you undertake that:
    1. the maximum number of Authorised Users that you authorise to access and use the Services and the Documentation shall not exceed the number permitted by the Price Plan you have purchased;
    2. you will not allow or suffer the sharing of any Authorised User account; and
    3. each Authorised User shall keep a secure password for their use of the Services and Documentation and that each Authorised User shall keep their password confidential.
  12. You shall not (and shall procure that Authorised Users do not) access, store, distribute or transmit any Viruses, or any material during the course of your use of the Services that:
    1. is, includes, or constitutes Inappropriate Content;
    2. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
    3. facilitates illegal activity;
    4. depicts sexually explicit images;
    5. promotes unlawful violence;
    6. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
    7. is otherwise illegal or causes damage or injury to any person or property;

and we reserve the right, without liability or prejudice to our other rights, to disable your access to, or to remove, any material that breaches the provisions of this clause.

  1. You are responsible for:
    1. complying with Your Applicable Laws in relation to the Shop and your use of the Services;
    2. complying with the terms of this agreement and the Other Terms; and 
    3. for all use of your account by Authorised Users.
  2. You shall not (and shall procure that Authorised Users do not) use the Services:
    1. for any illegal or unauthorised purpose or in any way that breaches Your Applicable Laws
    2. in any way that breaches the terms of this agreement or the Other Terms.
  3. You shall not:
    1. except as may be allowed by Your Applicable Laws which is incapable of exclusion by agreement between you and us and except to the extent expressly permitted under this agreement:
      1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or
      2. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
    2. access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
    3. use the Services and/or Documentation to provide services to third parties; or
    4. subject to 24.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or
    5. attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 2; or
    6. introduce or permit the introduction of, any Virus or Vulnerability into our network and information systems. 
  4. You shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify us.
  5. The rights provided under this clause 2 are granted to you only, and shall not be considered granted to any subsidiary or holding company of yours.
  1. Changing Price Plan
    1. You may change your Price Plan to a different Price Plan either via your account or by contacting our support team by email to help@stor.co or via live chat.
    2. Your current Price Plan will change to your new Price Plan:
      1. where you are on an annual plan, with effect from the next anniversary of the Effective Date;
      2. where you are on a monthly plan, with effect from the next monthly payment date.
    3. If your new Price Plan is an annual plan, you will be charged in advance for full year when your new Price Plan takes effect.
    4. If you are on an annual plan and downgrade your plan, you will only be entitled to a refund if previously agreed with us.
  2. Services
    1. We shall, during the Subscription Term, provide the Services and make available the Documentation to you on and subject to the terms of this agreement.
    2. We shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for:
      1. planned maintenance carried out during the maintenance window of 10.00 pm to 6.00 am UK time; and
      2. unscheduled maintenance performed outside Normal Business Hours, provided that we have used reasonable endeavours to give you at least 6 Normal Business Hours' notice in advance.
    3. We will, as part of the Services provide you with our standard customer support services during Normal Business Hours on a fair usage basis, which means an amount of support that is fair to us and to other users. Where your support requirements go beyond this, we reserve the right to make additional charges for support, which we will tell you about in advance.
    4. If included in the relevant Price Plan, we shall use commercially reasonable endeavours to provide the Services in accordance with the SLA. We may amend the SLA in our sole and absolute discretion from time to time.
    5. Whilst we may, from time to time, make available sample legal documents, terms and conditions and policies ( Sample Templates ) for adaptation and use by you in relation to the Shop, you acknowledge and agree that it is your sole responsibility to review and adapt such Sample Templates to reflect your own requirements and legal obligations or to replace them with your own legal documents, terms or policies (obtaining at your own cost and expense such independent legal advice in relation to them as may be required) and that we shall have no liability to you whatsoever in respect of your use of such Sample Templates.
  3. Payment Card Industry Data Security Standards
    1. We carry out regular assessments consistent with the Payment Card Industry Data Security Standard ( PCI DSS ).
    2. You agree to implement and maintain reasonable security measures to protect cardholder data in your possession and hereby acknowledge your responsibilities under the PCI DSS. You acknowledge your responsibility to determine the PCI DSS requirements that apply to you (these guidelines can be found at https://www.pcisecuritystandards.org/document_library).
    3. In relation to your use of the Services, you agree not to take any action, or fail to take any action required by PCI DSS, that could cause us to not comply with PCI DSS.
    4. We reserve the right (in our sole discretion) to suspend or terminate the Services if we know or suspect you to be in breach of PCI DSS.
  4. Data protection
    1. For the purposes of this clause 6, the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
    2. You and we will each will comply with all applicable requirements of Applicable Data Protection Laws. This clause 6 is in addition to, and does not relieve, remove or replace, your or our obligations or rights under Applicable Data Protection Laws.
    3. You and we have determined that, for the purposes of Applicable Data Protection Laws:
      1. we shall act as controller of Stor Personal Data; and
      2. we shall process the Merchant Personal Data, as a processor on your behalf.
    4. Should the determination in 6.3 change, then you and we shall work together in good faith to make any changes which are necessary to this clause 6 or other parts of the agreement.
    5. By entering into this agreement, you consent to (and shall procure all required consents, from the Authorised Users and your other personnel, representatives and agents, in respect of) all actions taken by us in connection with the processing of Stor Personal Data, provided these are in compliance with the then-current version of the Privacy Policy. In the event of any inconsistency or conflict between the terms of the Privacy Policy and this agreement, the Privacy Policy will take precedence.
    6. Without prejudice to the generality of clause 6.2, you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of Stor Personal Data and Merchant Personal Data to us and/or lawful collection of the same by us for the duration and purposes of this agreement, including (without limitation) by posting on the Shop a privacy policy that complies with Applicable Data Protection Laws and which discloses Stor, Trust Payments, Stripe and PayPal as your processors.
    7. Whilst we may, from time to time, make available a sample privacy policy for adaptation and use by you in relation to the Shop, you acknowledge and agree that it is your sole responsibility to review and adapt such policy to reflect your own personal data collection and processing practices or to replace it with your own policy (obtaining at your own cost and expense such independent legal advice in relation to your privacy policy as may be required) and that we shall have no liability to you whatsoever in respect of your use of such sample privacy policy.
    8. In relation to the Merchant Personal Data, Schedule 1 sets out the scope, nature and purpose of processing by us, the duration of the processing and the types of personal data and categories of data subject.
    9. Without prejudice to the generality of clause 6.2 we shall, in relation to Merchant Personal Data:
      1. process that Merchant Personal Data only on your documented instructions, which shall be to process the Merchant Personal Data for the Purpose, unless we are required by Our Applicable Laws to otherwise process that Merchant Personal Data. Where we are relying on Our Applicable Laws as the basis for processing Customer Processor Data, we shall notify you of this before performing the processing required by Our Applicable Laws unless Our Applicable Laws prohibit us from so notifying you;
      2. ensure that we have in place appropriate technical and organisational measures, reviewed and approved by you, to protect against unauthorised or unlawful processing of Merchant Personal Data and against accidental loss or destruction of, or damage to, Merchant Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures; 
      3. ensure that any personnel engaged and authorised by us to process Merchant Personal Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality;
      4. assist you insofar as this is possible (taking into account the nature of the processing and the information available to us), and at your cost and written request, in responding to any request from a data subject and in ensuring your compliance with your obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
      5. notify you without undue delay on becoming aware of a personal data breach involving the Merchant Personal Data;
      6. at your written direction, delete or return Merchant Personal Data and copies thereof to you on termination of the agreement unless we are required by Our Applicable Laws to continue to store or to process that Merchant Personal Data. For the purposes of this 6.9(f) Merchant Personal Data shall be considered deleted where it is put beyond further use by us; and
      7. maintain records to demonstrate our compliance with this clause 6 and allow for reasonable audits by you or your designated auditor, for this purpose, on reasonable written notice.
    10. You hereby provide your prior, general authorisation for us to:
      1. appoint processors to process the Merchant Personal Data, provided that we:
        1. shall ensure that the terms on which we appoint such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on us in this clause 6;
        2. shall remain responsible for the acts and omission of any such processor as if they were our acts and omissions; and
        3. shall inform you of any intended changes concerning the addition or replacement of the processors, thereby giving you the opportunity to object to such changes provided that if you object to the changes and cannot demonstrate, to our reasonable satisfaction, that the objection is due to an actual or likely breach of Applicable Data Protection Law, you shall indemnify us for any losses, damages, costs (including legal fees) and expenses suffered by us in accommodating the objection.
      2. transfer Merchant Personal Data outside of the UK as required for the Purpose, provided that we shall ensure that all such transfers are effected in accordance with Applicable Data Protection Laws. For these purposes, you shall promptly comply with any reasonable request of ours, including any request to enter into standard data protection clauses adopted by the EU Commission from time to time (where the EU GDPR applies to the transfer) or adopted by the Commissioner from time to time (where the UK GDPR applies to the transfer).
    11. You or we may, at any time on not less than 30 days' notice, revise clause 6 by replacing its relevant provisions with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to this agreement).
    12. You consent (and shall procure all required consents from the Authorised Users and your other personnel, representatives and agents) to us accessing the Shop and your account on the Platform from time to time for the purposes of:
      1. providing you with support or resolving your queries;
      2. investigating complaints (whether made by you or any third party);
      3. investigating or checking for Inappropriate Content or breaches of the Acceptable Use Policy (whether or not prompted by a third party complaint or allegation); and
      4. investigating or checking for abuse of the Services (whether or not prompted by a third party complaint or allegation).
  5. Third party providers

In general

  1. You acknowledge that the Services may require, enable or assist you to access the website content of, correspond with, and/or purchase products or services from, third parties and that you do so solely at your own risk. We make no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, or any contract entered into by you, with any such third party. Any contract entered into, and any transaction completed with, any third-party is between you and the relevant third party, and not us. We recommend that you refer to the third party's terms and conditions and privacy policy prior to using any third-party website or entering into any contract for products or services with a third party. We do not endorse or approve any third-party products or services or website, or the content of any of the third-party website made available via the Services.

Payment gateways

  1. Payment processing services provided by Trust Payments are subject to Trust Payments’ terms of service for payment processing services (collectively referred to in this clause as the Trust Payments Services Agreement).
    1. agree to provide accurate and complete information about you and your business to us;
    2. authorise us to share with Trust Payments such information and any transaction information related to your use of the payment processing services provided by Trust Payments; and
    3. agree to enter into, and be bound by the terms of, the Trust Payments Services Agreement, and to be subject to, and comply with, the relevant policies of Trust Payments.
  2. Payment processing services provided by Stripe are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively referred to in this clause as the Stripe Services Agreement).
    1. agree to provide accurate and complete information about you and your business to us;
    2. authorise us to share with Stripe such information and any transaction information related to your use of the payment processing services provided by Stripe; and
    3. agree to enter into, and be bound by the terms of, the Stripe Services Agreement, and to be subject to, and comply with, the relevant policies of Stripe.
  3. Payment processing services provided by PayPal are subject to the PayPal Commercial Entity Agreement and Acceptable Use Policy (collectively referred to in this clause as the PayPal Services Agreement).
    1. agree to provide accurate and complete information about you and your business to us;
    2. authorise us to share with PayPal such information and any transaction information related to your use of the payment processing services provided by PayPal and
    3. agree to enter into, and be bound by the terms of, the PayPal Services agreement, and to be subject to, and comply with, the relevant policies of PayPal.

Domain names and SSL certificates

  1. Where the Services include a requirement for us to register a domain name or SSL certificate, this will require us to use the services of a third party. You acknowledge and agree that the registration of any such domain name or SSL certificate will be subject to the relevant registrar's terms and conditions and privacy policy. In respect of our current third party providers, these can be found through the following links:
    1. UK domain names: GoDaddy [INSERT URL];
    2. SSL certificates: Comodo [INSERT URL] and/or Lets Encrypt [INSERT URL].
  2. Where the Services include the provision of a free domain name or SSL certificate:
    1. the domain name will be provided as a “.co.uk” or “.com” variety (unless specifically discussed and agreed otherwise between you and us);
    2. the SSL certificate will be at least an SHA-256 Bit SSL certificate.
  1. Our obligations
    1. We undertake that the Services will be performed substantially in accordance with the Documentation and with reasonable skill and care.
    2. The undertaking at 8.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to our instructions, or modification or alteration of the Services by any party other than us or our duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, we will, at our expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide you with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes your sole and exclusive remedy for any breach of the undertaking set out in 8.1.
    3. We:
      1. do not warrant that:
        1. your use of the Services will be uninterrupted or error-free; or
        2. that the Services, Documentation and/or the information obtained by you through the Services will meet your requirements; or
        3. the Software or the Services will be free from Vulnerabilities or Viruses; or 
        4. the Software, Documentation or Services will comply with any Heightened Cybersecurity Requirements;
      2. are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
    4. This agreement shall not prevent us from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, other products and/or services which are similar to those provided under this agreement.
    5. We warrant that we have and will maintain all necessary licences, consents, and permissions necessary for the performance of our obligations under this agreement.
    6. In the event of any loss or damage to Merchant Data, your and exclusive remedy against us shall be for us to use reasonable commercial endeavours to restore the lost or damaged Merchant Data from the latest back-up of such Merchant Data maintained by us. We shall not be responsible for any loss, destruction, alteration or disclosure of Merchant Data caused by any third party (except those third parties sub-contracted by us to perform services related to Merchant Data maintenance and back-up for which we shall remain fully liable. 
  2. Your obligations
    1. You shall:
      1. provide us with:
        1. all necessary co-operation in relation to this agreement; and
        2. all such information as we may require,

in order to provide the Services;

  1. without affecting your other obligations under this agreement, comply with all Your Applicable Laws with respect to your activities under this agreement;
  2. comply with all the operating rules and policies published on the Platform by us from time to time;
  3. carry out all your other responsibilities set out in this agreement in a timely and efficient manner. In the event of any delays in your provision of such assistance as is agreed between you and us, we may adjust any agreed timetable or delivery schedule as reasonably necessary;
  4. ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of this agreement and shall be responsible for any Authorised User's breach of this agreement;
  5. obtain and shall maintain all necessary licences, consents, and permissions necessary for us, our contractors and agents to perform our obligations under this agreement, including without limitation the Services;
  6. ensure that your network and systems comply with the relevant specifications provided by us from time to time; and
  7. be, to the extent permitted by law and except as otherwise expressly provided in this agreement, solely responsible for procuring, maintaining and securing your network connections and telecommunications links from your systems to our data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet.
  1. You shall own all right, title and interest in and to all of the Merchant Data that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such Merchant Data.
  1. Charges and payment
    1. You shall pay to us the Subscription Fees for the Price Plan and the Other Fees in accordance with this 10 and the Payment Terms.
    2. Subscription Fees are payable only by credit card or debit card or by PayPal. Credit card and debit card details must only be provided through our subscription feature on the Platform or via telephone to a Stor customer support representative, and must not be sent via email, chat or any other written method of communication (whether electronic or otherwise) as such methods are not secure. 
    3. Other Fees are deducted from the payments due to you.
    4. If we have not received payment by the due date, and without prejudice to any other rights and remedies of ours:
      1. we may, without liability to you, disable your password, account and access to all or part of the Services and we shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid (provided always that you shall remain liable to pay the Subscription Fees and Other Fees throughout any such period of suspension); and
      2. interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of our bankers in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
    5. All amounts and fees stated or referred to in this agreement:
      1. shall be payable in pounds sterling (£GBP);
      2. are, subject to 15.3(b), non-cancellable and non-refundable;
      3. are exclusive of value added tax, which shall be added to our invoice(s) at the appropriate rate;
      4. shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 
    6. We shall be entitled to increase the Subscription Fees and Other Fees as follows:
      1. where you chose an annual plan, with effect from each anniversary of the Effective Date upon 30 days' prior notice to you;
      2. where you chose a monthly plan, on the next monthly payment following 30 days’ prior notice to you,

and the agreement shall be deemed to have been amended accordingly. 

  1. Additionally, we shall be entitled to vary the Other Fees at any time to take account of changes to card fees made by Trust Payments, Stripe, PayPal or any other payment processor, by giving you prior notice.
  1. Complaints

In the event that you have any questions or complaints about the Services, full details should be sent by email to help@stor.co.

  1. Proprietary rights
    1. You acknowledge and agree that we and/or our licensors own all Intellectual Property Rights in the Services and the Documentation. Except as expressly stated herein, this agreement does not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.
    2. Without prejudice to the generality of clause 12.1, you acknowledge and agree that we will own all Intellectual Property Rights in any Additional Features, and that such Additional Features may be incorporated into the Services and Platform for use by our other customers.
    3. To the extent that they do not automatically vest in us, you (by way of present assignment of future rights where appropriate) hereby assign to us absolutely with full title guarantee all your right, title and interest in and to the Intellectual Property Rights in the Additional Features ( Assigned Intellectual Property Rights ), including the right to bring, make, oppose, defend, appeal proceedings, claims or actions and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of the Assigned Intellectual Property Rights whether occurring before, on, or after the date of this agreement.
    4. We acknowledge and agree that you and/or your licensors own all Intellectual Property Rights in the Merchant Branding and the Merchant Content. You grant us on a non-exclusive basis:
      1. such rights in relation to the Merchant Branding and the Merchant Content as are required by us to provide the Services; and
      2. the right to use the Merchant Branding:
        1. on the Platform;
        2. on the Shop;
        3. on our websites;
        4. in printed and online advertising, publicity, directories, newsletters, and updates describing our business and/or the Services; and
        5. any other reasonable purpose that is ancillary or analogous to the foregoing;
      3. the right to include on the bottom of the Shop a text hyperlink to our website (limited in length to seven words and using a colour, font and font size that we consider to be consistent with the Shop’s design and theme).
    5. We confirm that we have all the rights in relation to the Services and the Documentation that are necessary to grant all the rights we purport to grant under, and in accordance with, the terms of this agreement.
  2. Confidentiality
    1. You and we may each be given access to each other’s Confidential Information in order to perform your and our obligations under this agreement. Your and our Confidential Information shall not be deemed to include information that:
      1. is or becomes publicly known other than through any act or omission of the receiving party;
      2. was in the receiving party's lawful possession before the disclosure;
      3. is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
      4. is independently developed by the receiving party, which independent development can be shown by written evidence.
    2. Subject to 13.4, you and we shall each hold the other's Confidential Information in confidence and not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of this agreement.
    3. You and we shall each take all reasonable steps to ensure that the other's Confidential Information to which you or we have access is not disclosed or distributed by your or our employees or agents in violation of the terms of this agreement.
    4. You and we may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, you or we give the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this 13.4, you or we take into account the reasonable requests of the other party in relation to the content of such disclosure.
    5. You acknowledge that details of the Services, and the results of any performance tests of the Services, constitute our Confidential Information.
    6. We acknowledge that the Merchant Data is your Confidential Information.
    7. Neither you nor we shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
    8. The above provisions of this 13 shall survive termination of this agreement, however arising.
  3. Indemnity
    1. Without prejudice to our obligation to perform our obligations in accordance with the terms of this agreement, you shall defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with:
      1. your use of the Services, Deliverables and/or Documentation;
      2. any claim that our use of the Merchant Branding and/or Merchant Content infringes the Intellectual Property Rights of any third party;
      3. any claim that the goods or services offered for sale by you via the Services infringes the Intellectual Property Rights of any third party;
      4. (to the extent that they follow your requirements or include any Merchant Branding, Merchant Content or other materials provided by you) any claim that the Deliverables infringe the Intellectual Property Rights of any third party;
      5. any claim that the Merchant Branding, Merchant Content, Merchant Data, or goods or services offered for sale by you via the Services, constitutes Inappropriate Content;
      6. any claim related to goods or services offered for sale by you, or sold by you to third parties, via the Services;
      7. any breach by you of Your Applicable Laws; or
      8. any breach of clause 2.12 or clause 2.15(f) in relation to Viruses and Vulnerabilities. 
    2. In relation to the indemnity set out in clause 14.1 (but not as a precondition to it), we shall:
      1. give you notice of any such claim as soon as is reasonably practicable;
      2. provide you with reasonable cooperation in the defence and settlement of such claim, at your expense; and
      3. give you sole authority to defend or settle the claim.
    3. The above provisions of this clause 14 shall survive termination of this agreement, however arising.
  4. Limitation of liability
    1. Except as expressly and specifically provided in this agreement:
      1. you assume sole responsibility for results obtained from your use of the Services and the Documentation, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with the Services, or any actions taken by us at your direction;
      2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by Our Applicable Laws, excluded from this agreement; and
      3. the Services and the Documentation are provided to you on an "as is" basis.
    2. Nothing in this agreement excludes our liability:
      1. for death or personal injury caused by our negligence; or
      2. for fraud or fraudulent misrepresentation.
    3. Subject to 15.1 and 15.2:
      1. we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
      2. our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Subscription Fees paid during the 12 months immediately preceding the date on which the claim arose.
    4. The above provisions of this clause 15 shall survive termination of this agreement, however arising.
  5. Term
    1. Where you chose an annual plan, this agreement shall, unless otherwise terminated as provided in clause 17, commence on the Effective Date and shall continue for the Initial Subscription Term and thereafter unless terminated by either you or us giving to the other notice of termination at least equal to the Notice Period.
    2. Where you chose a monthly plan, this agreement shall, unless otherwise terminated as provided in clause 17, commence on the Effective Date and shall continue for successive periods of one month unless terminated by either you or us giving to the other notice of termination, in which event the agreement will terminate at the end of the then current subscription month. To avoid being charged for an additional month, you must give notice of termination to us on or before the last day of the current subscription month (this can be done by contacting our support team by live chat, telephone or by email to help@stor.co.
  6. Suspension and termination
    1. Without affecting any other right or remedy available to us, we may suspend the Services, without prior notice to you, if:
      1. we determine (in our sole discretion) that:
        1. such action is necessary to safeguard our interests, the Services, your interests, or the interests of any third party (including, without limitation, your customers);
        2. the Merchant Branding, Merchant Content, or Merchant Data constitutes Inappropriate Content; or
        3. your use of the Services contravenes (in letter or in spirit) the Acceptable Use Policy;
      2. you breach any term of this agreement;
      3. required to do so by any law enforcement agency, governmental or regulatory body or authority, court, or other body with competent jurisdiction,

provided always that you shall remain liable to pay the Subscription Fees and Other Fees throughout any such period of suspension.

  1. Without affecting any other right or remedy available to you or us, you or we may terminate this agreement with immediate effect by giving written notice to the other party if:
    1. the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 14 days after being notified in writing to make such payment;
    2. the other party commits a material breach of any other term of this agreement and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
    3. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;
    4. the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
    5. the other party applies to court for, or obtains, a moratorium under Part A1 of the Insolvency Act 1986;
    6. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
    7. an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company, partnership or limited liability partnership);
    8. the holder of a qualifying floating charge over the assets of that other party (being a company or limited liability partnership) has become entitled to appoint or has appointed an administrative receiver;
    9. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
    10. the other party (being an individual) is the subject of a bankruptcy petition, application or order;
    11. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within 14 days;
    12. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in 17.2(c) to clause 14.2(j) (inclusive);
    13. the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or
    14. the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of this agreement is in jeopardy.
  2. Without affecting any other right or remedy available to us, we may terminate this agreement with immediate effect by giving written notice to you if (in our sole discretion) we determine that:
    1. the Merchant Branding, Merchant Content, or Merchant Data constitutes Inappropriate Content; or
    2. your use of the Services contravenes (in letter or in spirit) the Acceptable Use Policy.
  3. On termination of this agreement for any reason:
    1. all licences granted by us under this agreement shall immediately terminate and you shall immediately cease all use of the Services and/or the Documentation; 
    2. you and we shall each return and make no further use of any Documentation and other items (and all copies of them) belonging to the other party;
    3. we may (without notice to you) immediately and irretrievably destroy or otherwise dispose of the Merchant Branding, Merchant Content, Merchant Data, Merchant Personal Data, and any other data or materials held on the Platform or otherwise in our possession, except that you may export relevant data in the formats offered by the Platform during the period of seven days from the effective date of the termination of this agreement; 
    4. any rights, remedies, obligations or liabilities of your or ours that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination, shall not be affected or prejudiced; and
    5. any provision of this agreement which expressly or by implication is intended to come into or continue in force on or after termination of this agreement (including clause 6.10(a)(iii), clause 13, clause 14, and clause 15) shall remain in full force and effect.
  4. On termination of this agreement by:
    1. us pursuant to clause 5.4, clause 17.2 or clause 17.3; or
    2. you pursuant to clause 16.1 or clause 16.2; or
    3. you or us pursuant to clause 18.2,

you shall not be entitled to any refund of the Subscription Fees or the Other Fees.

  1. Force majeure
    1. We shall have no liability to you under this agreement if we are prevented from or delayed in performing our obligations under this agreement, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport or telecommunications network or internet service provider, act of God, epidemic or pandemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors ( Force Majeure Event ), provided that you are notified of such an event and its expected duration.
    2. If a Force Majeure Event prevents us from providing the Services for a continuous period of more than four weeks, either you or we may terminate this agreement by giving written notice to the other party.
  2. Variation

No variation of this agreement shall be effective unless it is in writing and signed by you and us (or your and our authorised representatives).

  1. Waiver

No failure or delay by you or us to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  1. Rights and remedies

Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

  1. Severance
    1. If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
    2. If any provision or part-provision of this agreement is deemed deleted under 22.1 you and we shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
  2. Entire agreement
    1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter.
    2. You and we each acknowledge that in entering into this agreement you and we do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.
    3. You and we each agree that you and we shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
    4. Nothing in this clause shall limit or exclude any liability for fraud.
  3. Assignment
    1. You shall not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under this agreement.
    2. We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under this agreement.
  4. No partnership or agency

Nothing in this agreement is intended to or shall operate to create a partnership between you and us, or authorise either you or us to act as agent for the other, and neither you or us shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

  1. Third party rights

This agreement does not confer any rights on any person or party (other than you and us and, where applicable, your and our successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

  1. Notices
    1. Any notice required to be given under this agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this agreement, or such other address as may have been notified by that party for such purposes, or sent by email to the other party's email address, being (in the case of notices sent to us) support@stor.co and (in the case of notices sent to you) the email address used to register for the Services.
    2. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by email shall be deemed to have been received at the time of transmission.
  2. Governing law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  1. Jurisdiction

You and we each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

  • Merchant Personal Data

Scope: to the extent necessary to provide the Services.

Nature: storage of personal data.

Purpose of processing: provision of the Services

Duration of the processing: whilst an Authorised User is registered to use the Services and for such period thereafter as is required by law. 

Types of Personal Data: Name, user name and email address of Authorised Users; name, user name, email address, geographic address, delivery address of customers of the Merchant, IP Address, orders and history thereof, Platform related information such as loyalty points, credits; 

Categories of Data Subject: Employees and other staff of the Merchant; customers of the Merchant;